How to Cancel a Wix Subscription | Ending Your Wix Services

If you’re considering canceling your Wix subscription, you’re not alone. Many individuals and businesses reach a point where they feel the need to explore other website-building options. Whether you’re dissatisfied with your current plan or you’ve outgrown it, this How to Cancel a Wix Subscription guide will walk you through the process of canceling your Wix subscription and provide insights into what comes next.

About Wix

Before we delve into the cancellation process, let’s briefly discuss what Wix is. Wix is a popular website builder that offers a range of plans, from free accounts to premium subscriptions. It’s known for its user-friendly interface and drag-and-drop website-building capabilities.

Steps to Take Before Cancelling

Before you decide to cancel your Wix subscription, there are a few considerations to keep in mind:

  1. Assess Your Needs: Take a moment to evaluate why you want to cancel. Are there specific features you’re missing, or are you facing financial constraints? Understanding your needs will help you make an informed decision.
  2. Explore Alternatives: Research other website-building platforms to ensure you’re making the right choice. Look for options that align with your goals and requirements.
  3. Back-Up Your Content: If you have valuable content on your Wix website, make sure to back it up before canceling. This ensures you don’t lose any critical data during the transition.

What Happens to Your Account When You Close It?

It’s essential to distinguish between canceling your Wix plan and closing your account entirely, as these are distinct actions. When you cancel your plan:

  • You still have access to the free version of your website.
  • Your website remains active, but Wix ads may reappear after the subscription period ends.

If you’re ready to sever ties with Wix completely, follow the steps below.

How to Cancel a Wix Subscription?

How to Cancel a Wix Subscription

Canceling your Wix premium plan is a straightforward process. Here’s a step-by-step guide:

  1. Log in to your Wix account.
  2. Go to the “Subscriptions” section.
  3. Next to your plan, click the “Show More” icon (three tiny blue dots).
  4. Click “Cancel Plan.”
  5. In the confirmation pop-up, click “Cancel Now.”

Please note that canceling your plan doesn’t immediately close your account. To take that final step, follow the instructions below.

How to Cancel a Wix Subscription
How to Cancel a Wix Subscription

How to Close Your Account?

If you’re ready to close your Wix account for good, follow these steps:

  1. Cancel Your Domain: In your Wix account, navigate to “Premium Subscriptions,” click the “More Actions” icon (three tiny, blue dots) next to your plan, and select “Cancel Domain.” This ensures your domain doesn’t auto-renew.
  2. Cancel Premium Services: For each premium service in your account (e.g., Mailbox), follow the same steps: click “More Actions,” then “Cancel Plan,” and finally, “Cancel Now.”

Remember that each service requires separate cancellation steps.

FAQs About Wix Cancellation and Refund Requests

Now, let’s address some common questions related to canceling your Wix subscription:

Can You Cancel Your Wix Subscription at Any Time?

Yes, you can cancel your Wix subscription at any time.

Can You Get a Refund?

If you cancel your Wix account within the 14-day trial period, you’re eligible for a refund. Processing may take some time, but your money will be refunded.

What Are Common Reasons for Wix Subscription Cancellation?

People cancel their Wix subscriptions for various reasons, including financial constraints, switching to other platforms, business closure, limited utilization, dissatisfaction with service, change in business strategy, transition to in-house management, customer service issues, and finding better alternatives.

What Comes Next? The Impact of Canceling Your Wix Subscription

Once you’ve canceled your Wix subscription, here’s what to expect:

  • Loss of premium features, including the removal of Wix ads and premium apps.
  • Expiry of your free domain, requiring you to purchase a new one if needed.
  • Possible website downtime, depending on your specific subscription.
  • Loss of e-commerce functionality if your site is an e-commerce site.
  • Consider that reactivating your subscription in the future may come with different terms and pricing.


Canceling your Wix subscription is a manageable process when you follow the outlined steps. Make sure to evaluate your needs, explore alternatives, and back up your content before taking this step. Understanding the consequences of cancellation will help you make an informed decision about the future of your website. Whether you’re looking for more design customization, improved SEO capabilities, or comprehensive support, exploring new options may be the right path for your online presence.

Ivy Smith

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