Are you looking to cancel your Squarespace subscription and wondering how to cancel Squarespace efficiently? In this comprehensive guide, we will walk you through the entire process, from logging into your Squarespace account to requesting a refund.
Whether you’re dissatisfied with the platform or simply need a break, we’ve got you covered. If you’re considering a switch to a different e-commerce solution, we can also assist you with Squarespace E-commerce Setup alternatives.
How to Cancel Squarespace?
Step 1: Log in to Your Squarespace Account
The first step to canceling your Squarespace subscription is logging into your account. Navigate to the site whose plan you wish to terminate and click on the three dots button at the top-right corner. Then, select “BILLING” from the drop-down menu.
Step 2: Navigate to the Billing & Account Panel
Once in the billing section, click on the “Subscriptions” link from the left sidebar. This will take you to the page where you can manage your active subscriptions.
Step 3: Cancel Your Subscription
Scroll down to the middle of the page and locate the subscription you wish to cancel, which may be labeled as “Website” or “Commerce,” depending on your plan. Click the “Cancel” button below either the Website or Store box.
Step 4: Choose a Reason
Squarespace will prompt you to select a reason for canceling your subscription. Choose the most appropriate option from the provided list and click “Next.”
Step 5: Optional Feedback
If you’d like, you can provide feedback to Squarespace about your experience with their platform. This step is optional, so you can proceed to the next step by clicking “Next” if you prefer not to share your feedback.
Step 6: Managing Other Subscriptions
If you have other subscriptions, such as Scheduling or Google Workspace, under the “Your other subscriptions” section, be sure to cancel them as well. Click “Continue” to proceed.
Step 7: Confirm Cancellation
Click on the “Cancel subscription” button to confirm your cancellation. Your plan will be terminated automatically, and you can expect a refund from Squarespace within 2 to 10 business days.
Deleting Your Squarespace Site
If you’ve decided to part ways with Squarespace entirely, follow these steps to delete your site:
- Access Your Squarespace Account: Log in to your Squarespace account and click on “Settings” under “Profiles” in the left sidebar.
- Go to Billing: Find “Billing” under “Google Workspace” and click on it to review your billing information.
- Review Active Subscriptions and Cancel: If you have any active subscriptions for your site, they will be shown here. Click on the website name and choose “Cancel Subscription.” You can provide a reason for cancellation if desired, then complete the cancellation process by filling out the form.
Please note that when you cancel your site, it won’t be deleted immediately. Squarespace will deactivate it initially and mark it for deletion 30 days later.
Now that you know the steps to cancel your Squarespace subscription and delete your site, you can confidently manage your online presence. Remember that Squarespace offers a 14-day money-back guarantee for annual plans, so make sure to take advantage of this window if you’re eligible for a refund. Whether you’re transitioning to a different platform or taking a break, these steps will guide you through the process.
Does Deleting My Site Get Rid of My Content Straightaway?
No, your site goes offline immediately but is permanently deleted after 30 days.
Can I Export My Old Squarespace Content to a New Website?
Yes, you can export content into a .xml file for use on another platform like WordPress.
Are There Alternatives to Deleting My Squarespace Website?
Yes, you can hide your site behind a password if you want to make changes without it being visible to the public.