How to Contact the Seller on AliExpress: Step-by-Step Guide 2023

If you’re planning to buy something on AliExpress, it’s crucial to have good communication with the seller. In this guide, we’ll show you how to contact the seller on AliExpress and what to do if they don’t respond promptly. Let’s get started!

When Should We Contact the Seller?

If you’re unsure about a product you’re interested in or have already purchased, don’t hesitate to reach out to the seller. They’re there to assist you, and AliExpress has made it simple to communicate with them via chat or messages. By asking the seller any questions you may have, you’ll be able to avoid any potential issues with your order.

If, however, you do end up having a problem, the conversation history can be used as evidence in a dispute. AliExpress also appreciates it when customers have attempted to resolve any issues with the seller before opening a dispute.

Why You Should Contact the Seller?

Before Buying:

  • If you come across an item that catches your eye but doesn’t have any ratings, it’s best to reach out to the seller and ask for real photos. This way, you can get a better idea of what you’ll be receiving.
  • If you have any doubts about the size of a garment or the material of an item, don’t hesitate to inquire with the seller. They should be able to provide you with the necessary information to make an informed decision.
  • When it comes to determining whether a product is an original or a replica, it’s important to clarify any uncertainties before making a purchase. Reach out to the seller and ask for verification to ensure you’re getting what you expect.
  • If you have any concerns regarding the shipping method, it’s always a good idea to address them with the seller. They should be able to provide you with the necessary details and alleviate any doubts you may have.

During Shipping:

  • If you find yourself needing to cancel your order before it’s shipped, make sure to contact the seller and request their acceptance of the cancellation. This will help ensure a smooth process.
  • If you haven’t received any tracking information about your order, don’t hesitate to reach out to the seller and inquire about it. They should be able to provide you with the necessary updates.
  • In the event of a significant delay in your shipment, it’s important to address the issue with the seller. They should be able to provide you with an explanation or offer a solution to resolve the situation.
  • If you receive a tracking message that you don’t understand, such as “shipment cancelled” or “shipment returned to sender,” it’s best to contact the seller for clarification. They can provide you with the necessary information and guide you through the next steps.

After Receiving Your Purchase:

  • If you’re not satisfied with the item you received and are considering opening a dispute, it’s best to reach out to the seller first. Communicate your concerns and try to find a resolution before taking further action.

How Can I Contact the Seller on AliExpress?

  1. Log in to your AliExpress account.
Log in to your AliExpress account.

2. Choose the product which you want to contact to the seller.

Choose the product which you want to contact to the seller

3. You can choose the Message button in the botton of the product page.

You can choose the Message button in the botton of the product page.

4. Then you can send the product link to the store.

Then you can send the product link to the store.

5. If the store customer service saw your message, they will contact as soon as possible. So you’d better list the questions proper and brief!

If the store customer service saw your message, they will contact as soon as possible.

What Can The Seller Do To Help You?

The seller is responsible for handling your order, including packing and dispatching the product. If there are any issues with the product upon receipt, the seller will provide you with a resolution. There are various situations where you may require the seller’s assistance. Here are a few examples:

  • Need Help with Sizing

If you are unsure about the size of the product, the sellers can assist you in choosing the right size. They can provide you with detailed information and even share images of the product, ensuring that you have a clear idea of what you are purchasing.

  • Incorrect Delivery Address

In case you have entered the wrong delivery address, the sellers can help you change it. However, this is only possible if the product has not been dispatched yet.

  • Delayed Delivery

If there is any delay in the product’s delivery, you can reach out to the sellers to inquire about the estimated time of arrival (ETA). They will provide you with the necessary information and updates.

  • Wrong Product Received

If you happen to receive the wrong product, you can dispute the order with the seller. However, it is advisable to first communicate with the seller directly to resolve the issue before initiating a dispute.

What to Write in a Message?

You can inquire about the sizes of clothing, footwear, undergarments, or accessories. Additionally, you can seek assistance from the seller to ensure you choose the correct size. To ensure your package is sent to the right location, you can provide the accurate address in your message. It is important to communicate in English or use an online translator as the sellers on AliExpress primarily speak Chinese.

Once you have checked the seller’s rating and feedback and confirmed their reliability, you can expect a response. However, please note that sellers with a low rating may take longer to reply. Don’t hesitate to ask any questions you may have. Now that you know how to proceed, don’t forget to take advantage of the best cash-back service for AliExpress, where you can receive 4.91% cash back.

Ivy Smith

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