How to Refuse Amazon Delivery: A Step-by-Step Guide 2023

Have you ever ordered something on Amazon and changed your mind after it was sent out? Or receive a package that you didn’t order or was damaged? If that’s the case, you might be interested in refusing the Amazon delivery and getting a refund. But how exactly can you refuse Amazon delivery? And what are the consequences of refusing a delivery from Amazon?

In this article, we’ll cover all these questions and more. We’ll explain how to cancel an order before it’s shipped, how to refuse a package that has already been shipped, and how to return a package that you’ve already received. We’ll also let you know what happens when you refuse a delivery, how long it takes to receive a refund, and what steps to take if you encounter any issues.

Reasons for Refusing an Amazon Delivery

Refuse Amazon Delivery

There are a few situations where you might want to reject an Amazon package. Here are some common examples:

  • If you change your mind after placing an order and no longer want the item, you can decline delivery to avoid paying for it.
  • If Amazon accidentally sends you the wrong item, it’s important to refuse the delivery and place a new order for the correct item.
  • If you receive a broken or defective item, it’s best to refuse the delivery to avoid being charged for it.
  • Occasionally, an item may be missing from your delivery. In this case, it’s wise to refuse the shipment and then contact Amazon for assistance.
  • If you have a strict deadline for receiving an item and there are delivery delays, you may need to reject the delivery and explore other options. (If you want to change shipping speed on Amazon, our guide can help you!)

Now that we’ve discussed why some people might want to decline an Amazon delivery, let’s move on to understanding Amazon’s delivery refusal policy.

Amazon’s Delivery Refusal Policy

Refuse Amazon Delivery

Amazon has a clear policy when it comes to refusing a delivery. If you change your mind or receive the wrong item, you have the option to say no to the delivery. Here’s what you need to do:

First, let the delivery person know that you don’t want the package. They will leave it at your doorstep if you don’t pick it up.

Next, log in to your Amazon account and find the order in question. Once you’ve located it, simply click the “Refuse delivery” button to cancel the shipment.

When you deny a delivery from Amazon, the courier will return the goods to their distribution center. Amazon will mark the box as “refused” and add it back to their inventory.

Once Amazon receives the returned package, they will issue a refund. If you refused the package before it was dispatched, the payment method you used will be refunded in full. Please note that it may take several business days for Amazon to process your refund if you declined delivery in person.

If you need to return an item after declining delivery, Amazon will provide you with instructions on how to do so.

However, please keep in mind that digital downloads, gift cards, and perishable items cannot be refused or returned. If you find yourself in such a situation, you can always reach out to Amazon’s customer support for assistance in arranging a return.

You can also learn how late will Amazon deliver packages here.

How to Refuse Amazon Delivery?

Refuse Amazon Delivery

If you need to refuse an Amazon delivery, there are two main ways to do so.

To refuse a delivery online, follow these steps:

1. Visit the “Your Orders” section of your Amazon account.
2. Find the order you want to cancel and click on the corresponding “Cancel Items” button.
3. Select the item(s) you wish to cancel and click “Cancel Checked Items”.
4. Follow the on-screen instructions to complete the cancellation.
5. Once your cancellation is successful, Amazon will send you a confirmation email.

Please note that you can only cancel items that haven’t been shipped yet. If your order has already been shipped, you’ll need to refuse the delivery in person.

To refuse a delivery in person, follow these guidelines:

1. Do not open the package under any circumstances.
2. Mark the outside of the package with “Return to Sender”.
3. Return the package to the delivery service such as USPS, UPS, FedEx, etc. If the delivery person has already left, you may need to schedule a pickup with the respective carrier.
4. Make sure to obtain a tracking number or receipt as proof of returning the package.
5. If the carrier doesn’t accept the shipment, contact Amazon customer support to arrange a return.

Remember, it’s important to handle the refusal process politely and follow the necessary steps to ensure a smooth return.

Refuse Amazon Delivery

What Happens After You Refuse an Amazon Delivery?

If you decide not to accept an Amazon delivery and would like a refund, there are specific steps you need to take. Let’s explore what happens after you refuse an Amazon delivery.

When you refuse the delivery, the driver will usually bring it back to the Amazon warehouse or shipping facility. The package will be labeled as “refused” and returned to Amazon’s inventory.

Refund Process

If you’re wondering whether you’ll receive a refund if you refuse the delivery, here’s what you need to know. When you successfully refuse an Amazon delivery, you can usually expect a refund for the item(s) you didn’t accept. The amount of your refund will depend on the specific item(s) you refused and the reason for the denial.

If you cancel the delivery online before it has been shipped, you should receive a full refund back to the payment method you used. However, if you refuse the delivery in person, it may take Amazon a few business days to process the return and issue your refund.

Refuse Amazon Delivery

Return Process

If you ever find yourself in a situation where you need to send back an item that you declined from Amazon, don’t worry! There are a few simple steps you can follow to make the return process smooth and hassle-free.

First, log in to your Amazon account and navigate to the “Your Orders” section. Once there, locate the specific order that you want to cancel and click on the “Return or Replace Items” option.

Next, you’ll be guided through a series of on-screen instructions. These instructions will help you select a reason for the return and initiate the return process. Make sure to provide accurate information so that Amazon can assist you effectively.

Once you’ve successfully completed the return, Amazon will send you an email to confirm the process. This email will serve as a notification that your return has been processed and that you can expect a refund or replacement.

It’s important to note that certain items, such as digital downloads, gift cards, and perishable items, may not be eligible for refusal or return. If you encounter any issues or need further assistance, don’t hesitate to reach out to Amazon’s support team. They will be more than happy to help you start a return or resolve any problems you may have.

Remember, returning items to Amazon doesn’t have to be a complicated process. Just follow these steps, and you’ll be well on your way to resolving any issues with your order.

Tracking the Refund

To check the status of your refund, simply head to the “Your Orders” section of your Amazon account. You’ll see the refund status next to each order. If you have any additional questions about your refund, don’t hesitate to reach out to Amazon’s customer support.

Remember, if you need to deny a delivery from Amazon, you can get your money back by following the steps outlined above. If you run into any issues, customer support is there to help. And to ensure a smooth process, be sure to avoid these common mistakes when refusing an Amazon delivery.

Refuse Amazon Delivery

How To Cancel Amazon Order After Shipping In App?

Once an order has been shipped, it cannot be cancelled. However, you have a couple of options as the recipient. You can either reject or refuse the package, and it will be returned to Amazon. If you’re a seller and the buyer wants to cancel the order, kindly let them know that the order has already been shipped. If the buyer still insists on cancelling, you can advise them to refuse taking delivery of the package, and it will be returned to us.

It’s important to note that if the buyer chooses to cancel, they will only be refunded the amount used to purchase the items. Unfortunately, the shipping label fee will not be refunded.

How Long Does Amazon Take To Refund A Cancelled Order?

Amazon usually processes refunds within 3-5 business days after canceling your order. Please note that the time it takes to receive the refund may differ based on your payment method. Refunds to credit cards typically take 3-5 business days to appear in your account, while refunds to Amazon gift cards are instantly processed and ready to use right away. For debit cards, it may take up to 10 business days for the refund to reflect in your account. Similarly, refunds to bank accounts may also take up to 10 business days to appear. Read more to find out how to cancel an Amazon return.

If I Cancel An Item On Amazon Will I Get My Money Back

Please note that upon successfully canceling an order on Amazon, your money will be refunded. It is important to verify the successful cancellation of the order and also check your email for a confirmation message from Amazon.

Please be aware that you can only cancel an item that has not yet been shipped. In the event that the item has already been shipped, you will be required to return it to Amazon in order to receive a refund. The refund amount will be equal to the amount you paid for the item, excluding any shipping or handling charges.

Lastly, if you utilized a promotional code during the purchase of the item, the amount corresponding to the promotional code will not be refunded.


There are certain circumstances that may prompt the desire to decline an Amazon package, regardless of whether you were the purchaser or not, irrespective of the method of transaction. Amazon is well-prepared for such occurrences, although they are infrequent, they can cause some confusion.

Nevertheless, it is important to bear in mind that you have the option to cancel or reject an Amazon order at any point. However, it is advisable to cancel prior to the package arriving at your doorstep, as this would entail additional effort for both the seller and the buyer.

In the event that you receive an unexpected package, there is no opportunity to react before its arrival. Should this situation arise, you are aware of the appropriate course of action.

Ivy Smith

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