How to Return a Mattress to Amazon – What to Pay Attention

The process of exchanging a mattress bears resemblance to that of returning a product. During an exchange, it is necessary to select from the alternative models offered by the brand. It is crucial to identify the reasons for dissatisfaction with the current mattress in order to find a more suitable alternative.

Learn how to return a mattress to Amazon like a pro with our step-by-step guide. Choose the right model, understand the policies, and return hassle-free.

Guidelines for Return a Mattress to Amazon

As always, it is advisable to thoroughly read and comprehend the terms and conditions outlined in the company’s sleep trial and warranty policies, both for the new mattress and the one being replaced. Subsequently, it is recommended to contact the company and arrange for the mattress to be collected. Some companies may permit the option of donating the mattress instead of returning it, in which case it is essential to obtain a receipt or record of the donation.

How to Return a Mattress to Amazon?

  • Access your Amazon Account
How to Return a Mattress to Amazon

Log in to your Amazon account and navigate to the “Your Orders” page in order to locate the specific mattress order that requires returning.

  • Initiate the Return Process

Click on the “Return or Replace Items” button adjacent to the mattress order. Follow the provided instructions to select the reason for the return and provide any additional relevant details.

  • Select a Return Method
How to Return a Mattress to Amazon

Amazon will present various return options, which may include a prepaid return label, scheduling a pickup, or delivering the mattress to an authorized location. Choose the most convenient option for your circumstances. Also, check the reasons why AliExpress takes so long to deliver.

  • Prepare the Mattress for Return
How to Return a Mattress to Amazon

If you opt to ship the mattress back, it is necessary to compress and package it in accordance with Amazon’s guidelines, as outlined in Amazon’s Return Policy below.

  • Finalize the Return

Depending on the chosen return method, either deliver the mattress to an authorized location, schedule a pickup, or affix the prepaid return label and arrange for shipment.

What are the Reasons for the Inability to Return a Mattress to Amazon?

It is important to have a comprehensive understanding of the circumstances under which returning a mattress to Amazon is not possible. There are two common situations in which this occurs.

Firstly, if the allotted time for returns has expired. Generally, customers have a 30-day window to return a mattress that has been removed from its packaging and a 100-day window for an unopened box. However, it is worth noting that if the mattress was purchased from a third-party seller, the return period may be extended, and it is advisable to verify this information.

Secondly, if the mattress has been damaged. It is crucial to clarify that if the mattress arrives in a damaged condition, the customer has every right to return it, regardless of whether it was purchased from Amazon or another retailer. However, if the damage is caused by the customer, they forfeit their right to return the product. Therefore, it is highly recommended to utilize a reliable mattress protector to safeguard the mattress from any harm. Additionally, it is important to be aware that removing labels will be considered as damage according to Amazon’s policies.

Amazon Return Policy

Amazon Return Policy

Amazon allows customers to request a return or refund within 100 days of the product shipment. If the mattress remains unopened and is in its original packaging, it can be returned to the company. However, if the mattress has been opened or used, it will not be accepted for return, although a refund may still be possible. It is important to note that if the mattress is purchased from Amazon instead of directly from the manufacturer, the standard trial period offered by the company may not be honored.

Discover the step-by-step guide to potentially obtaining a free mattress from Amazon through special promotions and offers.

If you want to return the shoes to Amazon, check our helpful guide.


In conclusion, when exchanging a mattress, it is important to choose an alternative model that addresses the reasons for dissatisfaction, consult a mattress buying guide for compatibility, and understand the terms and conditions of the company’s sleep trial and warranty policies. Additionally, when returning a mattress to Amazon, follow the instructions on the “Your Orders” page and choose the most convenient return option, ensuring that the mattress is properly compressed and packaged according to Amazon’s guidelines.

If you choose to make a purchase through Amazon, we strongly advise you to review the returns policy for the specific listing before making a commitment. Additionally, we recommend thoroughly inspecting the mattress upon unboxing and retaining the plastic wrapping as a precautionary measure. For further guidance, we suggest reading our comprehensive guide on selecting a mattress.

Frequently Asked Questions about Mattress Returns

Do All Mattress Companies Allow Returns?

While the majority of companies do permit returns within a specified timeframe, there are some that do not accept returns. It is essential to carefully read and comprehend all terms and conditions prior to purchasing a mattress.

Is It Possible to Return a Mattress If It Is Too Firm?

Yes, if you are dissatisfied with the comfort of a mattress, it is typically possible to return or exchange it for a more suitable option. However, if returning the mattress is not an option, you may consider investing in a mattress topper to provide additional cushioning.

How Long is the Return Period for a Mattress?

Each company offers a different trial period, typically ranging from 100 to 365 nights. However, most companies require the mattress to be kept for a minimum of 30 days before processing any returns. It is crucial to thoroughly review all details in the terms and conditions.

What Happens When You Return a Mattress?

Once the mattress is collected, the company determines its fate, often recycling or donating it. Some companies collaborate with charitable organizations to donate unwanted mattresses to individuals in need. Others may resell the mattress at a discounted price. Related: How to Resell on Amazon to Make Money

Can a Mattress-in-a-Box be Re-packed?

Repacking a mattress-in-a-box is an arduous task. These mattresses are compressed by machines to fit into the box, which is why they require 24 to 48 hours to fully decompress upon opening. Unless you possess one of these machines at home, it is highly unlikely that you will be able to re-pack the mattress into its original box.

Ivy Smith

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