The Wix is a powerful tool that allows users to manage their websites on the go but it may also encounter issues that can hinder its functionality. In this blog post, we will explore some common problems users may face with the Wix Owner app and provide potential fixes to help you get back on track.
Explore methods to resolve the “Wix Not Working” problem, including verifying server status, checking device compatibility, clearing app cache, and updating to the latest version. If you think that Wix has an issue, please post your issue using the comment box below and someone from our community may help you. Also in the meantime, you can try the fixes mentioned below.
How to Fix the “Wix Not Working” Issue?
As soon as the Wix App Not Working issue arose, Wix App users raised the issue on eBuzzPro and Reddit. So if you are also facing trouble accessing Wix App, then you must check the below-mentioned methods one by one.
1. Verify Wix App Server Status
If you are experiencing difficulties with the functionality of the Wix App, it is advisable to check the current status of the Wix App Server using an internet connection. Occasionally, server downtime can result in such issues.
2. Confirm Device Compatibility
Numerous users have reported encountering problems with the Wix app ceasing to function on their devices. In such cases, it is important to verify whether your device is compatible with the Wix app. If it is, please follow the steps provided below to resolve the Wix App Not Working problem.
3. Clear Wix App Cache
To address any issues with the Wix app, it is necessary to clear the cache of the Wix App installed on your Android or iPhone device.
To clear the cache of the Wix App:
- Open the “Settings” on your device.
- Scroll down and tap on “Apps” or “Application Manager”.
- Select the app whose cache you wish to clear.
- Tap on “Storage” or “Storage Usage”.
- You will see two options: “Clear Data” and “Clear Cache”. Tap on “Clear Cache”.
- Tap on “OK” to confirm.
- The app cache will be cleared.
4. Update the Wix App to the Latest Version
If you continue to experience the Wix App Not Working issue even after clearing the Wix App Cache, it is possible that your Wix App is outdated. Therefore, it is recommended to update the Wix App to the latest version.
5. Disable VPN
If you are still encountering the Wix App Not Working issue after clearing the Wix App Cache, it is important to disable any VPN services that may be active on your device.
6. Switch Internet Connection
It is advisable to check your phone’s internet connection at this point. Often, technical errors can arise due to poor internet connectivity. Therefore, it is recommended to try using a different internet connection.
7. Restart Your Device
If you have followed all the aforementioned steps and continue to experience the Wix App Not Working problem, it is recommended to restart your phone. Restarting the device can often resolve minor bugs.
If you’re looking for an intuitive and user-friendly website builder, consider using Wix to create a stunning and functional website that caters to your specific needs, whether it’s for personal blogging, e-commerce, or showcasing your business, as Wix offers a plethora of customizable templates, powerful design tools, and hosting services to help you bring your online vision to life.
How to Contact Wix Customer Care for Support?
Wix’s Online Help Center
Wix’s online Help Center is a comprehensive resource that provides answers to all your questions about the platform. With its user-friendly search function and extensive content, you can quickly find the information you need and expand your knowledge.
Submit a Ticket or Request a Callback
Wix offers 24/7 live support in English for all issues, including billing, domains, and accounts. Customers can contact a Customer Care Expert through the website’s chatbot, ticket submission, or phone service in multiple languages.
Wix’s Social Channels
If you are experiencing issues with the Wix Owner app, it may be due to device or internet connection problems, but there are several steps you can take to try and fix the issue, including checking server status, clearing the app cache, updating the app, disabling VPN, switching internet connections, and restarting your device.