WooCommerce Not Sending Emails: Common Issues and Solutions

Are you facing the frustrating issue of WooCommerce not sending emails? If you’re a business owner or e-commerce enthusiast relying on WooCommerce to power your online store, this problem can be a major roadblock.

As WooCommerce is a free plugin to use, we’ll walk you through four effective methods to tackle the WooCommerce Not Sending Emails issue head-on and ensure that your customers receive the crucial order notifications, purchase confirmations, and other essential emails they expect. Let’s dive into the solutions and get those emails flowing smoothly.

How to Fix WooCommerce Not Sending Emails?

Method 1: Check Email Deliverability

Step 1: Log in to your WooCommerce admin dashboard.

Check Email Deliverability - WooCommerce Not Sending Emails

Step 2: Navigate to WooCommerce > Settings.

Check Email Deliverability - WooCommerce Not Sending Emails

Step 3: Click on the “Emails” tab.

Check Email Deliverability - WooCommerce Not Sending Emails

Step 4: Under the “Email sender options,” ensure that the “From” name and email address are correctly configured.

Check Email Deliverability - WooCommerce Not Sending Emails

Step 5: Review the “Email template” settings for each type of email notification and make sure they are set up accurately.

Check Email Deliverability - WooCommerce Not Sending Emails

Step 6: Check the “Recipient” settings to ensure the email addresses where notifications should be sent are correct.

Step 7: Click the “Save Changes” button to save any modifications made.

Check Email Deliverability - WooCommerce Not Sending Emails

Step 8: Send a test email to verify that the issue has been resolved.

Method 2: Set SMTP to Send Emails

Step 1: Install an SMTP plugin like “WP Mail SMTP” or “Easy WP SMTP

Set SMTP to Send Emails - WooCommerce Not Sending Emails

Step 2: Activate the plugin and go to its settings.

Set SMTP to Send Emails - WooCommerce Not Sending Emails

Step 3: Configure the SMTP settings, including the SMTP server, username, password, and port number, typically provided by your email service provider.

Set SMTP to Send Emails - WooCommerce Not Sending Emails

Step 4: Choose to use SMTP to send emails and save the settings.

Set SMTP to Send Emails - WooCommerce Not Sending Emails

Step 5: Send a test email to verify that WooCommerce emails are being sent correctly through SMTP.

Set SMTP to Send Emails - WooCommerce Not Sending Emails
WooCommerce Not Sending Emails

Method 3: Test Your Spammyness

Step 1: Visit an online email spam checker tool or service.

Test Your Spammyness - WooCommerce Not Sending Emails

Step 2: Compose a test email using WooCommerce’s email content.

Test Your Spammyness - WooCommerce Not Sending Emails

Step 3: Send the test email to the email address you want to check.

Test Your Spammyness - WooCommerce Not Sending Emails

Step 4: Analyze the spam score or feedback provided by the tool.

Test Your Spammyness - WooCommerce Not Sending Emails

Step 5: Make necessary adjustments to your email content and sender information to reduce the spam score.

Test Your Spammyness - WooCommerce Not Sending Emails

Method 4: Look Into Your Website’s IP Reputation

Step 1: Use an IP reputation checker tool to assess the reputation of your website’s IP address.

Step 2: If your website’s IP address has a poor reputation, contact your hosting provider or service to investigate and improve the reputation.

Step 3: Request that your hosting provider change your IP address or take the necessary steps to resolve any reputation issues.

Step 4: Once the IP reputation issue is resolved, test sending WooCommerce emails to ensure they are now delivered correctly.

Demystifying WooCommerce Emails

Let’s delve into the diverse array of transactional emails that WooCommerce seamlessly orchestrates to keep your customers in the loop.

  • New Order Email

The curtain rises with the “New Order” email, an instant messenger that notifies customers when a new order is received. It’s the digital equivalent of a friendly shop bell welcoming a new visitor.

  • Cancelled Order Email

In the theater of e-commerce, not all stories have happy endings. The “Cancelled Order” email plays a vital role by conveying the news to customers when their order meets an unfortunate demise.

  • Failed Order Email

With every attempt, there’s the possibility of a “Failed Order.” This email extends a hand of reassurance to customers, letting them know that their order may have faltered but that your support is unwavering.

  • Order On-Hold Email

Sometimes, orders need a moment of contemplation. The “Order On-Hold” email serves as a virtual note to customers, providing detailed insights into their order’s status when it’s temporarily held in limbo.

  • Processing Order Email

The heart of the transactional emails, the “Processing Order” email, is a testament to progress. It informs customers that their payment has been received and tantalizingly teases them with the order details.

  • Completed Order Email

Picture this email as the closing act. The “Completed Order” email makes a grand entrance when the order is marked as complete, signifying that the goods have set sail, metaphorically speaking.

  • Refunded Order Email

Refunds, while a rare occurrence, are part and parcel of the e-commerce journey. The “Refunded Order” email ensures customers are informed with grace and professionalism when such an event transpires.

  • Customer Note Email

Amidst the transactional orchestra, sometimes a customer note is the sweet tune that needs to be heard. The “Customer Note” email ensures customers receive these essential notes added from the edit order admin.

  • Reset Password Email

Passwords are the keys to the digital kingdom. The “Reset Password” email is the gatekeeper, dispatched when customers decide to reset their access codes.

  • New Account Email

Last but not least, the “New Account” email is the welcoming committee for customers who embark on the journey of creating a new account. It extends a warm digital handshake.

Conclusion

In the fast-paced world of e-commerce, seamless communication with your customers is paramount. When WooCommerce emails go astray, it can lead to missed opportunities and frustrated customers. By following the steps outlined in this article, you can troubleshoot and resolve the problem of WooCommerce not sending emails.

From checking email deliverability to exploring the intricacies of SMTP configuration, testing your email content for spam, and even addressing your website’s IP reputation, you’ve now got the tools to ensure that your online store’s communication channels run smoothly. Say goodbye to email delivery issues and hello to satisfied customers who receive their notifications promptly. Now, go ahead and apply these methods to restore the email functionality of your WooCommerce store. Happy e-commerce, and happy emailing!

Ivy Smith

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